7game9 Privacy Policy

§1 Introduction

7game9 ("we," "us," "our," or "the Platform") operates the online gaming website located at 7game9.app. We are committed to protecting the privacy and personal data of every player who registers and uses our platform, particularly our Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippine archipelago.

This Privacy Policy describes how 7game9 collects, uses, stores, shares, and protects your personal information when you access or use our website, games, and related services. It also explains your rights under the Republic Act No. 10173 (Data Privacy Act of 2012) and how you can exercise those rights.

By registering for a 7game9 account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Privacy Policy should be read together with our Terms & Conditions.

§2 Data We Collect

7game9 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

Registration & Identity Data:

• Full legal name, date of birth, and gender
• Email address and mobile phone number
• Username and encrypted password
• Residential address (city, province, country)

Verification & KYC Data:

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license)
• Proof of address documents
• Selfie or facial verification images where required for identity confirmation
• Source of funds documentation where required by anti-money laundering regulations

Financial & Transaction Data:

• GCash account number, PayMaya account details, or bank account information (BPI, BDO, Metrobank) used for deposits and withdrawals
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method references
• Bonus and promotional activity records

Gaming Activity Data:

• Game session logs, bet history, win/loss records, and game preferences
• Responsible gaming tool usage, including deposit limits and self-exclusion requests

Technical & Device Data:

• IP address, device type, operating system, and browser type
• Geolocation data (country and region level) to verify eligibility
• Cookie identifiers and session tokens
• Pages visited, time spent on the platform, and clickstream data

Communications Data:

• Records of your communications with 7game9 customer support, including live chat transcripts and email correspondence
• Feedback, survey responses, and promotional opt-in preferences

§3 How We Use Your Data

7game9 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your 7game9 player account, including processing your registration and verifying your identity.
• Service Delivery: To provide you with access to all 7game9 games and services, process your deposits and withdrawals, and credit bonuses to your account.
• Identity Verification & KYC: To verify your age (21+), identity, and eligibility to use the platform in compliance with Philippine gaming regulations and anti-money laundering requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other prohibited activities on the 7game9 platform.
• Responsible Gaming: To monitor gaming behavior and apply responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion where requested or required.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 Filipino support team.
• Legal Compliance: To comply with applicable Philippine laws, regulations, and lawful requests from regulatory authorities.
• Platform Improvement: To analyze usage patterns, improve our games and services, and personalize your experience on 7game9.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.

§4 Legal Basis for Processing

7game9 processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable Philippine regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your 7game9 account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for 7game9's legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain optional data processing activities, we rely on your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

§5 Data Sharing & Disclosure

7game9 does not sell, rent, or trade your personal data to third-party marketers. We may share your personal information only in the following limited circumstances:

• Payment Processors: We share necessary financial data with our payment partners (GCash, PayMaya, BPI, BDO, Metrobank) solely to process your deposits and withdrawals. These partners are bound by their own privacy policies and applicable Philippine financial regulations.
• Game Providers: Certain technical data (such as session tokens and game activity logs) may be shared with our licensed game software providers to deliver and maintain game functionality. These providers are contractually prohibited from using your data for any purpose other than service delivery.
• Identity Verification Services: We may share identity documents and verification data with accredited KYC service providers to fulfill our legal obligations under Philippine anti-money laundering and gaming regulations.
• Regulatory Authorities: 7game9 may disclose your personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or lawful regulatory request.
• Fraud Prevention Partners: We may share data with fraud detection and prevention service providers to protect the integrity of the 7game9 platform and safeguard all players.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 7game9's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

§6 Cookies & Tracking Technologies

7game9 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session, and analyze how our services are used. The types of cookies we use include:

• Essential Cookies: These are strictly necessary for the 7game9 platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymized information about how players interact with 7game9, such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform experience for all Filipino players.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, game settings, and display options, so you do not need to reconfigure them on each visit.
• Marketing Cookies: Where you have consented, these cookies track your activity to help us deliver relevant promotional offers and bonus notifications. You may withdraw consent for marketing cookies at any time through your account settings.

By continuing to use the 7game9 platform after being presented with our cookie notice, you consent to our use of cookies as described above. You may manage your cookie preferences through your browser settings, though disabling essential cookies may impair your ability to use certain features of the platform.

§7 Data Retention

7game9 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and gaming regulations. Our general retention practices are as follows:

• Active Account Data: Personal data associated with your active 7game9 account is retained for the duration of your account's existence and for a period thereafter as required by law.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years in compliance with Philippine anti-money laundering regulations.
• KYC & Verification Documents: Identity verification documents are retained for the period required by applicable Philippine gaming and financial regulations, typically a minimum of five (5) years following account closure.
• Customer Support Records: Communications with our support team are retained for a period of three (3) years to assist with dispute resolution and service improvement.
• Closed Accounts: Upon account closure, 7game9 will retain necessary data for the legally required retention periods before securely deleting or anonymizing it.

When personal data is no longer required, 7game9 will securely delete or anonymize it in accordance with our internal data disposal procedures.

§8 Data Security

7game9 takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 7game9 platform is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Secure Data Storage: Personal and financial data is stored on secured servers with access restricted to authorized 7game9 personnel only, on a strict need-to-know basis.
• Password Security: Account passwords are stored using strong one-way cryptographic hashing. 7game9 staff cannot view your password in plain text.
• Access Controls: Internal access to personal data is governed by role-based access controls and audit logging to detect and prevent unauthorized access.
• Regular Security Assessments: 7game9 conducts regular security reviews and vulnerability assessments to identify and address potential risks to your data.

While 7game9 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

§9 Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights with respect to your personal data held by 7game9:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed by 7game9, as described in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that 7game9 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain information directly through your 7game9 account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: If you believe that 7game9 has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of the above rights, please contact the 7game9 support team at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable Philippine law. We may need to verify your identity before processing certain requests.

§10 Children's Privacy

7game9 is strictly an adult gaming platform. In accordance with Philippine gaming regulations, our services are available only to individuals who are at least 21 years of age. We do not knowingly collect personal data from anyone under the age of 21.

If you are a parent or guardian and believe that a minor has registered on 7game9 or provided us with personal data without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly close the account, delete the associated personal data, and return any deposits made, in accordance with our underage account policy.

§11 Changes to This Privacy Policy

7game9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the 7game9 platform prior to the changes taking effect.

The effective date at the top of this page will always reflect when the Privacy Policy was last revised. We encourage you to review this policy periodically to stay informed about how 7game9 protects your personal data. Your continued use of the platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

§12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7game9 handles your personal data, please do not hesitate to reach out to our dedicated support team. Our Filipino support agents are available 24 hours a day, 7 days a week, and are happy to assist players from Manila, Cebu, Davao, and across the Philippines.

You may contact us by email at: [email protected]

When contacting us about a privacy matter, please include your registered account username and a clear description of your request or concern so we can assist you as efficiently as possible.